Dan test Rees R & Sydney JonesΔ Updates Email I consent to have this website store my submitted information so they can respond to my inquirySECTION 1: YOUR ROLE & OVERVIEWThese questions help us show you only relevant questionsFirst NameLast NameQ1: What is your primary role at RRSJ? Partner Solicitor Senior Associate Clerks Paralegal Admin Manager Admin Team Legal Support Office Support Finance Manager Finance AssistantQ1b: Which department/practice area do you primarily work in? (Single choice) Wills & Estates Rural, Energy & Environment Commercial Litigation & Compensation Conveyancing Multiple departments Administration/Support (not department-specific)Q2: How long have you been in this role at RRSJ? (Single choice) Less than 6 months 6 months to 1 year 1-3 years 3-5 years 5+ yearsPreviousNextUniversal Systems/ProgramsSECTION 2: OPEN PRACTICE (PRACTICE MANAGEMENT)Q3: How frequently do you use Open Practice? (Single choice) Multiple times per day Once per day A few times per week Rarely NeverQ3a: Why don't you use Open Practice? (Select all that apply) (Multiple choice) My work doesn't require it Other staff handle this for me I wasn't trained on it I don't have access/login I use a different system for my tasks I find it too difficult to use OtherQ3a-1: Please specify other reason why you don't use Open Practice: My work doesn't require itOther staff handle this for meQ4: Which Open Practice functions do you use regularly? (Select all that apply) (Multiple choice) Client/matter management Time recording Document generation Billing and invoicing Trust accounting Reporting Calendar/diary management Task management Email integration Searching for client/matter information OtherQ4a: What other Open Practice functions do you use regularly?Q5: On a scale of 1-5, how would you rate your comfort level using Open Practice? (Single choice - scale) 1 - Very uncomfortable / need frequent help 2 - Somewhat uncomfortable 3 - Neutral / can do basic tasks 4 - Comfortable / can do most tasks independently 5 - Very comfortable / could train othersQ6: What are your biggest frustrations or challenges with Open Practice? (Select all that apply) (Multiple choice) System is slow or frequently freezes Difficult to find client/matter information Time recording is cumbersome Document generation doesn't work well Reporting is difficult or unclear Integration with other systems is poor Interface is not intuitive Insufficient training provided No major issues OtherQ6a: What other frustrations or challenges do you experience with Open Practice?Q7: Are there tasks you currently do manually (outside Open Practice) that you wish Open Practice could handle? (Long text)Q8: If you could change ONE thing about Open Practice, what would it be? (Long text)PreviousNextSECTION 3: NETDOCS (DOCUMENT MANAGEMENT)Q9: How frequently do you use NetDocs? (Single choice) Multiple times per day Once per day A few times per week Rarely NeverQ9a: Why don't you use NetDocs? (Select all that apply) (Multiple choice) My work doesn't require document management Other staff handle document filing for me I wasn't trained on it I don't have access/login I save documents locally or in another system I find it too difficult to use OtherQ9a-1: Please specify other reason why you don't use NetDocs:Q9b: If you don't use NetDocs, where do you save/access work documents? (Long text) Please describe your current document storage method…Q10: Which NetDocs functions do you use regularly? (Select all that apply) (Multiple choice) Saving/filing documents Retrieving documents Searching for documents Using PatternBuilder for precedents Version control/document history Sharing documents with colleagues Sharing documents with clients Document check-in/check-out Email filing OtherQ10a: Which other NetDocs functions do you use regularly? (Long text)Q11: Do you create, edit, or finalise legal precedents or templates as part of your role? (Single choice) Yes NoQ12: How do you currently create or access precedents? (Multiple choice) PatternBuilder (within NetDocs) Manual templates saved in NetDocs SoftDocs/Infinity Law Copy/paste from previous matters Create from scratch each time OtherQ12a: How else do you currently create or access precedents? (Long text)Q13: How satisfied are you with the current precedent/template system? (Single choice - scale) 1 - Very dissatisfied 2 - Somewhat dissatisfied 3 - Neutral 4 - Somewhat satisfied 5 - Very satisfiedQ14: What would make precedent creation easier or faster for you? (Long text) Your suggestions..Q15: What are your biggest frustrations with NetDocs? (Select all that apply) (Multiple choice) Difficult to find documents Slow performance Filing/saving process is unclear Version control is confusing Search function doesn't work well Integration with Outlook is poor PatternBuilder is difficult to use No major issues OtherQ15a: What other frustrations do you experience with NetDocs? (Long text)Q16: On average, how much time per week do you spend searching for documents in NetDocs? (Single choice) Less than 30 minutes 30 minutes - 1 hour 1-2 hours 2-5 hours More than 5 hoursQ16a: Describe any frustrating experiences you've had with NetDocs that have wasted your time or caused problems. (Long text) Q17: If you could change ONE thing about NetDocs, what would it be? (Long text) PreviousNextSECTION 4: PDF XCHANGE (PDF EDITOR)These questions help us show you only relevant questionsQ18: How frequently do you use PDF Xchange? (Single choice) Multiple times per day Once per day A few times per week Rarely NeverQ18a: Why don't you use PDF Xchange? (Select all that apply) (Multiple choice) My work doesn't require PDF editing I use Adobe Acrobat instead Other staff handle PDFs for me I wasn't trained on it I don't have access/login I find it too difficult to use OtherQ18a-1: Please specify other reason why you don't use PDF Xchange: (Long text)Q18b: If you use a different PDF tool, what do you use and why do you prefer it? (Long text)Q19: What do you primarily use PDF Xchange for? (Select all that apply) (Multiple choice) Viewing PDF documents Annotating/commenting on PDFs Editing PDF text or content Creating PDFs from other documents Combining/merging PDFs Extracting pages from PDFs Adding signatures or form fields Redacting information OtherQ19a: What else do you use PDF Xchange for? (Long text)Q20: How satisfied are you with PDF Xchange's performance? (Single choice - scale) 1 - Very dissatisfied 2 - Somewhat dissatisfied 3 - Neutral 4 - Somewhat satisfied 5 - Very satisfiedQ21: What challenges do you experience with PDF Xchange? (Select all that apply) (Multiple choice) Slow to open large files Difficult to learn/use Limited editing capabilities Annotations don't save properly Crashes or freezes frequently Integration with other systems is poor No major issues OtherQ21a: What other challenges do you experience with PDF Xchange? (Long text)Q22: If you could improve PDF Xchange, what would you change? (Long text)PreviousNextSECTION 5: ADOBE ACROBAT – EXPORT PDFNote: RRSJ's preference is for you to use PDF Xchange, but we want to understand current Adobe Acrobat usage.Q23: How frequently do you use Adobe Acrobat – Export PDF? (Single choice) Multiple times per day Once per day A few times per week Rarely NeverQ23a: Why don't you use Adobe Acrobat? (Select all that apply) (Multiple choice) I use PDF Xchange instead My work doesn't require PDF editing Other staff handle PDFs for me I wasn't trained on it I don't have access/login OtherQ23a-1: Please specify other reason why you don't use Adobe Acrobat: (Long text)Q24: What do you primarily use Adobe Acrobat for? (Select all that apply) (Multiple choice) Viewing PDF documents Annotating/commenting on PDFs Editing PDF text or content Creating PDFs from other documents Combining/merging PDFs Extracting pages from PDFs Adding signatures or form fields Converting PDFs to other formats OCR (text recognition) on scanned documents OtherQ24a: What else do you use Adobe Acrobat for? (Long text)Q25: Why do you use Adobe Acrobat instead of PDF Xchange? (Long text)Q26: Would you be willing to use PDF Xchange if it had the features you need? (Single choice) Yes, if it had the same capabilities Maybe, if I received proper training No, I prefer Adobe Acrobat I'm not surePreviousNextSECTION 6: LASTPASS (PASSWORD MANAGEMENT)Q27: Do you use LastPass to manage passwords? (Single choice) Yes, regularly Yes, occasionally No, I use a different method No, I don't use password management Q27a: What method do you use instead of LastPass? (Select all that apply) (Multiple choice) I write passwords down (notebook, sticky notes) I save passwords in my browser I use a different password manager (please specify): ____________ I reuse the same passwords across systems I ask IT/colleagues when I forget passwords OtherQ27a-1: Which password manager do you use?Q27a-2: Please specify other password management method:Q27b: Why don't you use LastPass? (Select all that apply) (Multiple choice) I wasn't aware it was available I don't know how to set it up I prefer my current method I don't trust password managers I tried it but found it too complicated I tried it but it didn't work well I don't have many passwords to manage OtherQ27b-1: Please specify other reason why you don't use LastPass: (Long Text)Done with Suvey! Previous
