Privacy Policy

Last Updated: 04/10/2025

1. Introduction

Data Cooking Co Pty Ltd (ABN:76 638 338 020) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name and contact details (email, phone, business address)
• Business information (company name, ABN, industry)
• Payment and billing information
• Communication records and correspondence

2.2 Business Data

• Data files and databases you provide for analysis
• System credentials (stored securely via Keeper Security)
• Business intelligence and analytics data

2.3 Technical Information

• Website usage data via Google Analytics (IP address, browser type, device information)
• Cookies and tracking technologies
• Referral source information

3. How We Collect Information

We collect information:

• Directly from you when you contact us, request services, or submit data
• Through our website via forms, email, and analytics tools
• From third parties with your consent (e.g., referral partners, data sources)

4. How We Use Your Information

We use your information to:

• Provide and deliver our services
• Communicate with you about projects and services
• Process payments and maintain billing records
• Improve our services and website functionality
• Comply with legal obligations
• Analyse business data to provide insights and recommendations

5. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

• Secure credential storage via Keeper Security
• Encrypted data transmission (SSL/TLS)
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in delivering our services (cloud storage, analytics tools)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We require all third parties to maintain appropriate security measures and use your information only as instructed.

7. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services
• Comply with legal, tax, and accounting obligations (typically 7 years)
• Resolve disputes and enforce agreements

8. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal obligations)
• Complaint: Lodge a complaint about our handling of your information

To exercise these rights, contact us at [email address].

9. Cookies and Tracking

We use Google Analytics and similar tracking technologies to understand how visitors use our website. You can control cookies through your browser settings. For more information, see our Cookie Policy.

10. International Data Transfers

While we primarily operate in Australia, some of our service providers (e.g., cloud storage, analytics) may store data on servers located overseas, including the United States. We ensure appropriate safeguards are in place for any international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Data Cooking Co Pty Ltd
Email: learn@datacooking.co
Address: Deception Bay, Qld, Australia, 4508
ABN: 76 638 338 020

You may also contact the Office of the Australian Information Commissioner (OAIC) if you have unresolved concerns:

Website: www.oaic.gov.au
Phone: 1300 363 992