RRSJ Survey Part 1 Survey Part 2 RRSJ Survey Part 1Δ Newsletter EmailSECTION 1: YOUR ROLE & OVERVIEWThese questions help us show you only relevant questionsFirst NameLast NameQ1: What is your primary role at RRSJ? (Single choice) Partner Consultant Solicitor Senior Solicitor Clerk Paralegal Admin Team Legal Support Finance Assitant Leadership Q1b: Which department/practice area do you primarily work in? (Single choice) Wills & Estates Energy, Environment & Agribusiness Commercial Litigation Cottage Conveyancing Multiple departments Not Department Specific (e.g. Admin, Leadership) Q2: How long have you been in this role at RRSJ? (Single choice) Less than 6 months 6 months to 1 year 1-3 years 3-5 years 5+ yearsSave & ResumePreviousNextUniversal Systems/Programs(All staff members will see these sections)SECTION 2: OPEN PRACTICE (PRACTICE MANAGEMENT)Q3: How frequently do you use Open Practice? (Single choice) Multiple times per day Once per day A few times per week Rarely NeverQ3a: Why don't you use Open Practice? (Select all that apply) My work doesn't require it Other staff handle this for me I wasn't trained on it I don't have access/login I use a different system for my tasks I find it too difficult to use OtherQ4: Which Open Practice functions do you use regularly? (Select all that apply) Client/matter management Time recording Producing Invoices Trust accounting Reporting Calendar/diary management Key Dates Searching for client/matter information OtherQ5: On a scale of 1-5, how would you rate your comfort level using Open Practice? (Single choice) 1 - Very uncomfortable / need frequent help 2 - Somewhat uncomfortable 3 - Neutral / can do basic tasks 4 - Comfortable / can do most tasks independently 5 - Very comfortable / could train othersQ6: What are your biggest frustrations or challenges with Open Practice? (Select all that apply) System is slow or frequently freezes Difficult to find client/matter information Time recording is cumbersome Invoice generation doesn't work well Reporting is difficult or unclear Integration with other systems is poor Interface is not intuitive Insufficient training provided No major issues OtherQ7: Are there tasks you currently do manually (outside Open Practice) that you wish Open Practice could handle? Please describe any manual workarounds you use, such as: Spreadsheets for tracking, Manual data entry between systems, Paper-based processes, Duplicate data entry, Other manual tasks that could be automated (Long text) Q8: If you could change ONE thing about Open Practice, what would it be? (Long text)Save & ResumePreviousNextSECTION 3: NETDOCS (DOCUMENT MANAGEMENT)Q9: How frequently do you use NetDocs? (Single choice) Multiple times per day Once per day A few times per week Rarely NeverQ9a: Why don't you use NetDocs? (Select all that apply) My work doesn't require document management Other staff handle document filing for me I wasn't trained on it I don't have access/login I save documents locally or in another system I find it too difficult to use OtherQ9b: If you don't use NetDocs, where do you save/access work documents?Please describe your current document storage method…(Long text)Q10: Which NetDocs functions do you use regularly? (Select all that apply) Saving/filing documents Retrieving documents Searching for documents Using PatternBuilder for precedents Version control/document history Sharing documents with colleagues Sharing documents with clients Document check-in/check-out Email filing OtherQ11: Do you create, edit, or finalise legal precedents or templates as part of your role? (Single choice) Yes NoQ12: How do you currently create or access precedents? PatternBuilder (within NetDocs) Manual templates saved in NetDocs Manual templates saved on local drive Lawdocs Copy/paste from previous matters Create from scratch each time Sourced from the internet OtherQ13: How satisfied are you with the current precedent/template system? (Single choice) 1 - Very dissatisfied 2 - Somewhat dissatisfied 3 - Neutral 4 - Somewhat satisfied 5 - Very satisfiedQ14: What would make precedent creation easier or faster for you? (Long text)Q15: What are your biggest frustrations with NetDocs? (Select all that apply) Difficult to find documents Slow performance Filing/saving process is unclear Version control is confusing Search function doesn't work well Integration with Outlook is poor PatternBuilder is difficult to use No drag and drop functionality No major issues OtherQ16: On average, how much time per week do you spend searching for documents in NetDocs? (Single choice) Less than 30 minutes 30 minutes - 1 hour 1-2 hours 2-5 hours More than 5 hoursQ16a: Describe any frustrating experiences you've had with NetDocs that have wasted your time or caused problems. Think about times when you couldn't find a document, when filing went wrong, when version control failed, when PatternBuilder didn't work as expected, or when you had to use workarounds. What happened and how much time did it cost you? (Long text) Q17: If you could change ONE thing about NetDocs, what would it be? (Long text)Save & ResumePreviousNextSECTION 4: PDF XCHANGE (PDF EDITOR)Q18: How frequently do you use PDF Xchange? (Single choice) Multiple times per day Once per day A few times per week Rarely Never Q18a: Why don't you use PDF Xchange? (Select all that apply) My work doesn't require PDF editing I use Adobe Acrobat instead Other staff handle PDFs for me I wasn't trained on it I don't have access/login I find it too difficult to use OtherQ18b: If you use a different PDF tool, what do you use and why do you prefer it? (Long text)Q19: What do you primarily use PDF Xchange for? (Select all that apply) Viewing PDF documents Annotating/commenting on PDFs Editing PDF text or content Creating PDFs from other documents Combining/merging PDFs Extracting pages from PDFs Adding signatures or form fields Redacting information OtherQ20: How satisfied are you with PDF Xchange's performance? (Single choice) 1 - Very dissatisfied 2 - Somewhat dissatisfied 3 - Neutral 4 - Somewhat satisfied 5 - Very satisfiedQ21: What challenges do you experience with PDF Xchange? (Select all that apply) Slow to open large files Difficult to learn/use Limited editing capabilities Annotations don't save properly Crashes or freezes frequently Integration with other systems is poor No major issues OtherQ22: If you could improve PDF Xchange, what would you change? (Long text) Save & ResumePreviousNextSECTION 5: ADOBE ACROBAT – EXPORT PDF Note: RRSJ's preference is for you to use PDF Xchange, but we want to understand current Adobe Acrobat usage.Q23: How frequently do you use Adobe Acrobat – Export PDF? (Single choice) Multiple times per day Once per day A few times per week Rarely NeverQ23a: Why don't you use Adobe Acrobat? (Select all that apply) I use PDF Xchange instead My work doesn't require PDF editing Other staff handle PDFs for me I wasn't trained on it I don't have access/login OtherQ24: What do you primarily use Adobe Acrobat for? (Select all that apply) Viewing PDF documents Annotating/commenting on PDFs Editing PDF text or content Creating PDFs from other documents Combining/merging PDFs Extracting pages from PDFs Adding signatures or form fields Converting PDFs to other formats OCR (text recognition) on scanned documents OtherQ25: Why do you use Adobe Acrobat instead of PDF Xchange? Please explain what features or workflows make you prefer Adobe Acrobat... (Long text) Q26: Would you be willing to use PDF Xchange if it had the features you need? (Single choice) Yes, if it had the same capabilities Maybe, if I received proper training No, I prefer Adobe Acrobat I'm not sure Save & ResumePreviousNextSECTION 6: LASTPASS (PASSWORD MANAGEMENT) Q27: Do you use LastPass to manage passwords? (Single choice) Yes, regularly Yes, occasionally No, I use a different method No, I don't use password managementQ27a: What method do you use instead of LastPass? (Select all that apply) I write passwords down (notebook, sticky notes) I save passwords in my browser I use a different password manager (please specify): ____________ I reuse the same passwords across systems I ask IT/colleagues when I forget passwords OtherQ27a-1: Which password manager do you use? Q27a-2: Please specify other password management method: Q27b: Why don't you use LastPass? (Select all that apply) I wasn't aware it was available I don't know how to set it up I prefer my current method I don't trust password managers I tried it but found it too complicated I tried it but it didn't work well I don't have many passwords to manage I have to login/authenicate too frequently OtherQ28: How helpful is LastPass in your daily work? (Single choice - scale) 1 - Not helpful at all 2 - Slightly helpful 3 - Moderately helpful 4 - Very helpful 5 - Extremely helpful Q29: What challenges do you experience with LastPass? (Select all that apply) Difficult to set up initially Doesn't work well with certain websites/systems Syncing issues across devices Autofill doesn't work reliably Unclear how to save new passwords No major issues I have to login/authenticate too frequently Other Q29b: Describe any password-related problems or frustrations you experience in your daily work. This could include: forgetting passwords and getting locked out, time wasted resetting passwords, security concerns about how you currently manage passwords, passwords that don't sync properly, systems that won't accept LastPass autofill, or any workarounds you've created. Please be specific about what happens and how often. (Long text) Save & ResumePreviousNext SECTION 7: MICROSOFT 365 (TEAMS, PLANNER, ONEDRIVE, SHAREPOINT) Note: All staff use Outlook, Word, and Excel. This section focuses on Teams, Planner, OneDrive, and SharePoint (primarily used by Leadership).Q30: Which Microsoft 365 tools do you use regularly? (Select all that apply) Microsoft Teams (messaging, calls, meetings) Planner (task management) OneDrive (cloud file storage) SharePoint (document libraries, team sites) None of theseQ31: How frequently do you use Microsoft Teams? (Single choice) Multiple times per day Once per day A few times per week Rarely Never / Not applicableQ32: What do you primarily use Teams for? (Select all that apply) Internal messaging with colleagues Video calls/meetings File sharing Channel collaboration Integration with other apps OtherQ32b: Where do you use Microsoft Teams? (Select all that apply) Inside the RRSJ environment (work computer) Outside the RRSJ environment (work computer) Mobile phone (Teams app) Q32c: Which Teams functions do you use inside the environment? (Select all that apply) Meetings/Video Conferences Chats/Messaging File sharing Channel conversations Rarely use Teams inside the environment Q32d: Which Teams functions do you use outside the environment? (Select all that apply) Meetings/Video Conferences Chats/Messaging File sharing Channel conversations Q32e: Which Teams functions do you use on your mobile phone? (Select all that apply) Meetings/Video Conferences Chats/Messaging Notifications only Rarely use Teams on mobile Q32f: When communicating with colleagues, how often do you use BOTH Teams and email for the same message? Very often Sometimes Rarely Never Not applicable Q32g: What are the main reasons you might use both Teams and email for the same communication? To ensure everyone sees the message Unsure which tool others prefer Teams messages are missed or not noticed Email feels more reliable Habit / existing workflow Different teams use different tools OtherQ32H: What challenges do you experience when using Microsoft Teams? (Select all that apply) Unclear when to use Teams vs email Messages get missed or overlooked Notifications are overwhelming Confusion about chats vs channels Performance issues (lag, slowness) Using Teams inside the environment affects system performance Lack of training or guidance No major challenges OtherQ32I: How do you feel about the requirement to use Teams meetings/video calls outside the environment? (Select all that apply) It's inconvenient but I understand why It disrupts my workflow significantly It wastes time switching between environments I forget to switch and get poor performance It's not a problem for me I ignore this recommendation and use Teams inside anyway OtherQ32J: Please explain your experience with the Teams environment restriction: (Long text)Q32K: What would make Teams easier or more effective for you to use at RRSJ? Examples: clearer guidelines, training, changes to how Teams is configured, better performance, clearer expectations about when to use Teams vs email, etc. (Long Text)Q33: What are your biggest frustrations or challenges with Microsoft Teams? (Select all that apply) Performance is too slow inside the environment Video calls/meetings lag or freeze inside the environment Requirement to use Teams outside RRSJ environment for meetings is inconvenient Having to switch environments disrupts my workflow Chat messages get missed because people also use email Unclear when to use Teams vs email Notifications are overwhelming or distracting Difficult to find past messages or files Not everyone uses it consistently Channel organisation is confusing Integration with other systems is poor No major issues OtherQ33b: Describe specific situations where Microsoft Teams has caused you problems, wasted your time, or created communication breakdowns. Think about: times when messages were missed because they went to Teams instead of email (or vice versa), video calls that failed or lagged badly inside the environment, having to log in outside the environment for meetings and the time/effort this takes, slow performance disrupting your work, duplicate communication (sending both Teams and email), or confusion about which platform to use. What happened and how did it impact your work? (Long text) Q34: How satisfied are you with Microsoft 365 tools overall? (Single choice) 1 - Very dissatisfied 2 - Somewhat dissatisfied 3 - Neutral 4 - Somewhat satisfied 5 - Very satisfied Q35: Are there Microsoft 365 features you'd like to use more but don't know how?Please describe any features you're interested in learning... (Long text) Save & ResumePreviousNextSECTION 8: OUTLOOK (EMAIL & CALENDAR) Note: All staff use Outlook for email and calendar management. Q36: How satisfied are you with Outlook for email and calendar management? (Single choice) 1 - Very dissatisfied 2 - Somewhat dissatisfied 3 - Neutral 4 - Somewhat satisfied 5 - Very satisfied Q37: What email/calendar challenges do you face in Outlook? (Select all that apply) Email search is difficult Calendar scheduling conflicts Integration with NetDocs is poor Mobile access issues Spam/email management Email filing/organisation is time-consuming Difficulty managing multiple calendars Meeting invitation issues No major issues OtherQ37b: Describe your most frustrating email or calendar experiences in Outlook. Think about: times you couldn't find an important email, calendar conflicts that caused problems, integration failures with Open Practice or NetDocs, mobile access issues, time wasted on email management, or any recurring problems. What happens and how often? (Long text) Q38: On average, how much time per week do you spend managing email (reading, filing, searching)? (Single choice) Less than 2 hours 2-5 hours 5-10 hours 10-15 hours 15-20 hours More than 20 hours Q39: What would improve your email and calendar workflow in Outlook?Please describe any suggestions for better email/calendar management... (Long text) Save & ResumePreviousNextSECTION 9: EMPLOYMENT HERO (HR MANAGEMENT)Q40: How frequently do you use Employment Hero? (Single choice) Multiple times per day Once per day A few times per week Rarely NeverQ40a: Why don't you use Employment Hero? (Select all that apply) My work doesn't require it Other staff handle HR tasks for me I wasn't trained on it I don't have access/login I find it too difficult to use OtherQ41: What do you primarily use Employment Hero for? (Select all that apply) Viewing payslips Requesting leave/time off Updating personal details Accessing policies/documents Performance reviews Training/learning modules Viewing staff announcements and huddle OtherQ42: How satisfied are you with Employment Hero? (Single choice) 1 - Very dissatisfied 2 - Somewhat dissatisfied 3 - Neutral 4 - Somewhat satisfied 5 - Very satisfied Q43: What challenges do you experience with Employment Hero? (Select all that apply) Difficult to navigate Mobile app doesn't work well Leave request process is unclear Can't find what I'm looking for Slow performance No major issues OtherQ43b: Describe any problems or frustrations you've experienced with Employment Hero. This could include: difficulty accessing payslips, leave request problems, trouble finding HR policies, navigation confusion, mobile app failures, or times when you gave up and asked someone for help instead. What happened and how did it affect you? (Long text) Save & ResumePreviousNext SECTION 10: PAPERCUT (PRINT MANAGEMENT) Q44: How frequently do you print documents? (Single choice) Multiple times per day Once per day A few times per week Rarely NeverQ44a: Why don't you print documents? (Select all that apply) My work doesn't require printing I prefer digital/paperless workflows I send documents to others to print Printing process is too difficult/time-consuming I'm encouraged to avoid printing for environmental reasons OtherQ45: What challenges do you experience with PaperCut? (Select all that apply) (Multiple choice) Keypad is difficult to use Print requests age off too quickly Difficult to release print jobs Print jobs get lost/don't appear Login issues at the printer Slow printing process No major issues OtherQ46: How satisfied are you with the PaperCut printing system? (Single choice) 1 - Very dissatisfied 2 - Somewhat dissatisfied 3 - Neutral 4 - Somewhat satisfied 5 - Very satisfied Q46b: Describe your most frustrating printing experiences at RRSJ. Think about: print jobs that disappeared, time wasted at the printer, login problems, documents printing to the wrong location, urgent documents that didn't print when needed, or confusion about the PaperCut system. What happened and what impact did it have? (Long text) Save & ResumePreviousNextSECTION 10A: MOBILE DEVICE USAGE Q47: What do you use your personal mobile phone for in relation to work at RRSJ? (Select all that apply) Work email (Outlook) Microsoft Teams Client phone calls Client SMS/text messages Taking photos of documents Accessing work files/documents Calendar/scheduling Password management (LastPass) I don't use my personal mobile for work OtherQ47a: If you use your personal mobile for work communications (calls, SMS, email, Teams), how do you feel about this? (Select all that apply) It's convenient and works well for me I prefer keeping work and personal separate I'm concerned about work-life boundaries I wish I had a work-provided mobile device I incur personal costs (data, calls) for work purposes Clients have my personal number and contact me outside hours No issues with current arrangement OtherQ47b: Would you like the ability to send SMS messages to clients from a business number (rather than your personal mobile)? (Single choice) Yes, this would be very helpful Yes, this would be somewhat helpful No, I don't need this capability I already do this through another system Not sure / need more information Previous Submit Form
